Top 10 AI Communication & Collaboration Tools for 2025
Top 10 AI Communication & Collaboration Tools for 2025
In the ever-evolving landscape of healthcare, effective communication and collaboration are paramount to delivering quality patient care. With the advent of Artificial Intelligence (AI), the healthcare sector is witnessing a significant transformation in these areas. AI tools are being increasingly used to streamline communication, enhance collaboration, and improve overall efficiency in healthcare settings. They are addressing critical challenges such as reducing human errors, aiding in quick decision-making, and enabling seamless coordination among healthcare professionals.
This blog post will delve into the top 10 AI tools in the "Communication & Collaboration" category that are making a difference in the healthcare industry today. We will explore each tool in detail, discussing its features, benefits, and the specific tasks it can help healthcare professionals with. Whether you are a healthcare provider looking to optimize your services, or a healthcare technology enthusiast keen on learning about the latest trends, this post will provide you with valuable insights. Our aim is to present a practical, clear, and comprehensive guide, devoid of any technical jargon or hype, to help you understand the real-world applications and benefits of these AI tools in healthcare.

1. Sensely
Summary: Sensely is a conversational AI platform that leverages empathy-driven virtual assistants to improve user engagement and streamline health management. It utilizes trusted content from sources like the Mayo Clinic and NHS to power intelligent conversations across various channels, including mobile apps and messaging platforms. Sensely aims to strengthen relationships between healthcare providers and their clients by offering personalized, accurate health information and support.
2. Spruce
Summary: Spruce offers a comprehensive suite of communication tools designed for healthcare professionals to engage with patients and collaborate with team members securely. It supports secure messaging, video visits, phone calls with voicemail transcription, e-fax, and team messaging, all in one platform. Spruce aims to streamline communication workflows, enhance patient engagement, and ensure privacy and security in compliance with HIPAA standards.

3. Maxine
Summary: Maxine is designed to streamline healthcare operations by initiating telephonic or text-based conversations, documenting outputs, and managing administrative tasks. By automating routine communications and tasks, Maxine helps healthcare providers and plans improve efficiency, patient engagement, and care coordination. This allows care teams to focus more on patient care rather than administrative duties.
4. Nia
Summary: Nia is a voice AI assistant that streamlines patient communication by managing incoming calls. It is part of the OhMD platform, which offers a suite of tools for enhancing patient engagement and communication. Nia helps reduce the volume of patient calls by converting them into manageable text messages, allowing healthcare providers to respond more efficiently.
5. Luma Health Patient Success Platform
Summary: Luma Health's Patient Success Platform enhances patient engagement by automating access and administrative tasks, such as scheduling, referrals, waitlists, and feedback management. It integrates with major EHR systems to facilitate seamless communication between patients and healthcare providers, aiming to reduce manual workloads for staff and improve patient care outcomes. The platform's use of AI and natural language processing (NLP) technologies further optimizes the patient journey from initial contact through care delivery.

6. PatientPoint
Summary: PatientPoint offers a comprehensive digital screens network located at various points of care, such as waiting rooms, exam rooms, and staff meeting rooms. This network provides targeted health content aimed at educating patients and healthcare providers, thereby encouraging more informed health decisions and improving patient outcomes. The platform is designed to enhance patient engagement, adherence to treatments, and overall healthcare experiences.

7. TigerConnect
Summary: TigerConnect is a comprehensive Clinical Communication and Collaboration (CC&C) solution that transforms healthcare communications. It enables healthcare organizations to automate clinical workflows, speed up decision-making, and improve patient outcomes by providing a suite of collaboration products that facilitate care coordination across teams and facilities.

8. Artisight’s Smart Hospital Platform
Summary: Artisight’s Smart Hospital Platform is designed to streamline clinical workflows and elevate care at the bedside by automating tasks, optimizing processes, and simplifying communication. It leverages computer vision, a multi-sensor network, and AI to create ambient intelligence that learns and responds to the specific environment and workflows of healthcare facilities, enabling real-time, actionable data for process improvement.

9. Artera Harmony
Summary: Artera Harmony leverages AI-powered virtual agents to support healthcare organizations in improving patient access, including self-scheduling, intake, forms, billing, and more. Trusted by over 900 provider organizations, Artera’s virtual agents are designed to augment staff capabilities, offering flexibility in how AI is deployed to enhance operations. The platform integrates seamlessly with leading EHRs, driving better response rates and operational efficiency.
10. Medchat·ai
Summary: Medchat·ai offers a comprehensive platform that empowers healthcare teams to automate workflows and deploy AI agents for a variety of tasks including patient triage, medication adherence, and more. With its no-code Automation Studio, healthcare organizations can easily create custom workflows, while Agent·ai provides conversational AI experiences to assist patients and providers alike.
In summary, these top 10 AI tools in the "Communication & Collaboration" category for healthcare provide significant benefits such as improving patient care, enhancing team collaboration, streamlining workflow, and increasing efficiency. When selecting the right tool, it's crucial to consider factors like the specific needs of your healthcare organization, ease of integration with existing systems, and the tool's ability to comply with healthcare regulations. It's also equally important to not get swept away by the hype surrounding AI, but instead, thoughtfully evaluate each tool's potential impact on your organization's operations and the quality of care delivered. Remember, the ultimate goal is to make informed decisions that will contribute to better patient outcomes and overall organizational efficiency.
Featured Tools Quick Reference
Medchat·ai
Medchat, LLC
AI-powered platform for automating healthcare workflows and increasing productivity.
Target Customer: Enterprise
unclearVisit Website →Artera Harmony
Artera (WELL Health®)
AI-powered virtual agents for enhancing patient communication and operational efficiency in healthcare.
Target Customer: Health Systems
unclearVisit Website →Artisight’s Smart Hospital Platform
Artisight
Future-ready infrastructure that automates tasks, optimizes processes, and simplifies communication in healthcare settings.
Target Customer: Enterprise
unclearVisit Website →PatientPoint
PatientPoint
Digital screens network delivering health content at the point of care to motivate better health decisions.
Target Customer: Healthcare Providers
unclearVisit Website →TigerConnect
TigerConnect, Inc.
Unified healthcare communication platform for enhanced patient care and streamlined workflows.
Target Customer: Healthcare Organizations
unclearVisit Website →Maxine
Diagnostic Robotics
A virtual assistant that automates healthcare communication and administrative tasks.
Target Customer: Enterprise
unclearVisit Website →Luma Health Patient Success Platform
Luma Health
A platform designed to streamline patient engagement, access, and administrative healthcare workflows.
Target Customer: Enterprise
subscriptionVisit Website →Nia
OhMD
A voice AI assistant designed for handling patient calls.
Target Customer: Clinic
subscriptionVisit Website →Spruce
Spruce Health
A platform for HIPAA-compliant communication across healthcare settings.
Target Customer: Clinician
freemiumVisit Website →Sensely
Sensely, Inc.
A conversational platform designed to enhance user experience through empathy-driven virtual assistance.
Target Customer: Enterprise
unclearVisit Website →